Hey,
It's great that you're taking care of your bike and ordering the service of your suspension elements from us! If you send in your shock absorber, we'll send you a package label. Alternatively, you can easily book your appointment directly on www.brandaubikes.setmore.com and drop off your components or your bike with us.
If you have any questions, please feel free to contact us at any time.
Best regards,
Your BrandauBikes team